• I have correctly typed my username and password, but have a message saying that this does not match any account in myLubrizol.com

    This could be that you are not officially registered on myLubrizol.com.

  • I have a message saying that my account has not yet been approved

    After you have registered on myLubrizol, your request for access is reviewed to assess its legitimacy. This may take some time, and it is not until you have received an e-mail from us notifying that access has been granted that you can enter the site.

  • I have a message saying that my account has expired

    This means that you have not used the site in the last 13 months. For your security, your account is automatically closed. Contact Lubrizol to request that your account be reactivated.

  • I have a message saying that my account has been inactivated

    During an audit, doubt arose about the legitimacy of your account. As a precautionary action, we have put your access rights on hold. Contact Lubrizol by sending us an e-mail using the [Contact Us] link at the bottom of the login page or by calling our Help Desk at 1-440-347-2212 (USA) to request that your account be reactivated.

  • I phoned Lubrizol but people refused to release my password on the phone

    Lubrizol does not see or store your password and cannot reset your password.

    If your company uses Microsoft Office 365 or Microsoft Azure Active Directory, then follow your company's procedures for changing or resetting your corporate credentials.

    If you are using a Google Gmail address, then follow Google's procedures for changing or resetting your password.

    Otherwise, please use the mechanism provided by Microsoft at the failed login attempt to change or recover the password for your Microsoft account.

  • Can I change my e-mail address?

    If your company has changed your e-mail address, please use the "Website Support" link after logging into the site to notify us, and an administrator can change your email address.

    If you have switched employers, you will need to register for a new user account.

  • I have multiple e-mail addresses, which one should I use?

    You should always use a business e-mail address. In particular, if your company has an e-mail domain, you should use an e-mail address within this domain. Our site administrators may reject access if such an e-mail address is not used or request to change the e-mail address to a business one. If your company has no e-mail domain, you can use a public domain address (e.g., abc@yahoo.com).

  • Can I change my password?

    Lubrizol does not see or store your password and cannot reset your password.

    If your company uses Microsoft Office 365 or Microsoft Azure Active Directory, then follow your company's procedures for changing or resetting your corporate credentials.

    If you are using a Google Gmail address, then follow Google's procedures for changing or resetting your password.

    Otherwise, please use the mechanism provided by Microsoft to change or recover the password for your Microsoft account.

  • How does myLubrizol.com protect my privacy?

    Please refer to our Privacy Statement

  • How can I keep my account secure?

    Do not communicate your password to anyone, even within your company. Make sure that your password does not contain words or information which can be easily guessed. It is a good Internet practice to mix digits and letters (upper and lower case) in your password.

  • I have received an e-mail saying that my access was to expire if I did not log on the site

    As part of a security procedure, if you do not log on myLubrizol.com within 13 months, your account will expire. We automatically send you a notification via e-mail 3 weeks before the expiration date. Simply log on myLubrizol.com to keep your account active.

  • Can someone from Lubrizol ask for my password?

    A Lubrizol employee should never ask you for your password in an unsolicited e-mail or phone call. Do not respond to any solicitation asking for your password.

  • Can different people use the same computer to access myLubrizol.com?

    Yes, provided that you do not have two sessions opened with two different accounts at the same time.

  • Can I register more than once on myLubrizol.com?

    Although it is possible, for your security and convenience, we do not recommend creating multiple accounts for the same person on myLubrizol.com. If you have multiple accounts, this may prevent some functions like Username or Password help to work properly. If our site administrators spot multiple registration for the same person, they will contact you to warn you of duplication of account and, if need be, help you use the already existing account.

  • How do I close my account?

    You must contact Lubrizol by sending us an e-mail using the [Contact Us] link at the bottom of the login page or by calling our Help Desk at 1-440-347-2212 (USA) to request that your account be deleted.

  • How can I view my information from a different computer?

    You can access myLubrizol.com from any computer connected to the Internet.

  • Can I share an account with somebody else?

    For the security of your information, we strongly advise you not to share your account (Username/Password) with other people.

Lubrizol Helpdesk: +1.440.347.2212