• I have correctly typed my username and password, but have a message saying that this does not match any account in myLubrizol.com

    This could be that you are not officially registered on myLubrizol.com.

  • I have a message saying that my account has not yet been approved

    After you have registered on myLubrizol.com, your request for access is reviewed to assess its legitimacy. This may take some time, and it is not until you have received an e-mail from us notifying that access has been granted that you can enter the site.

  • I have a message saying that my account has been locked

    This means that for this username, three (3) attempts have been made to register with an incorrect password, which causes an automatic lock-out of your account. This is a security feature to ensure that this is not an intruder trying to gain access. Contact Lubrizol by sending us an e-mail using the [Contact Us] link at the bottom of the login page or by calling our Help Desk at 1-440-347-2212 (USA) to request that your account be unlocked.

  • I have a message saying that my account has expired

    This means that you have not used the site in the last 6 months. For your security, your account is automatically closed. Contact Lubrizol to request that your account be reactivated.

  • I have a message saying that my account has been inactivated

    During an audit, doubt arose about the legitimacy of your account. As a precautionary action, we have put your access rights on hold. Contact Lubrizol by sending us an e-mail using the [Contact Us] link at the bottom of the login page or by calling our Help Desk at 1-440-347-2212 (USA) to request that your account be reactivated.

  • I have used "Username or Password Help" but never received help

    Usernames and Passwords are sent by e-mail. Verify that the e-mail address (as seen in the Username help function) is up to date. If not, please contact Lubrizol by sending us an e-mail using the [Contact Us] link at the bottom of the login page or by calling our Help Desk at 1-440-347-2212 (USA). If your e-mail address is valid, this is indicative of an e-mail issue on your end, such as your company's e-mail system wrongly considered our email as spam, or your inbox is full.

  • I phoned Lubrizol but people refused to release my password on the phone

    This is for your security. Passwords are only provided by e-mail.

  • Can I change my username?

    No, you cannot.

  • Can I change my password?

    Yes, in the My Profile menu, go into the Password and Help Information section, enter your current password, enter your new password, then click on the Submit button at the bottom of the page.

  • Can I change my e-mail address?

    You have the ability to change your e-mail address in the My Profile menu. We strongly encourage you to keep your e-mail address up to date since some functions of the site will send information to the address on record. Read the "I have multiple e-mail addresses, which one should I use?" paragraph below before changing your e-mail address.

  • I have multiple e-mail addresses, which one should I use?

    You should always use a business e-mail address. In particular, if your company has an e-mail domain, you should use an e-mail address within this domain. Our site administrators may reject access if such an e-mail address is not used or request to change the e-mail address to a business one. If your company has no e-mail domain, you can use a public domain address (e.g., abc@yahoo.com).

  • How does myLubrizol.com protect my privacy?

    Please refer to our Privacy Statement

  • How can I keep my account secure?

    Do not communicate your password to anyone, even within your company. Make sure that neither your password nor the answer to your secret question (see above) can be guessed. It is a good Internet practice to mix digits and letters (upper and lower case) in your password.

  • I have received an e-mail saying that my access was to expire if I did not log on the site

    As part of a security procedure, if you do not log on myLubrizol.com within 6 months, your account will expire. We automatically send you a notification via e-mail 3 weeks before the expiration date. Simply log on myLubrizol.com to keep your account active.

  • Can someone from Lubrizol ask for my password?

    A Lubrizol employee should never ask you for your password in an unsolicited e-mail or phone call. Do not respond to any solicitation asking for your password.

  • Can different people use the same computer to access myLubrizol.com?

    Yes, provided that you do not have two sessions opened with two different accounts at the same time.

  • Can I register more than once on myLubrizol.com?

    Although it is possible, for your security and convenience, we do not recommend creating multiple accounts for the same person on myLubrizol.com. If you have multiple accounts, this may prevent some functions like Username or Password help to work properly. If our site administrators spot multiple registration for the same person, they will contact you to warn you of duplication of account and, if need be, help you use the already existing account.

  • How do I close my account?

    You must contact Lubrizol by sending us an e-mail using the [Contact Us] link at the bottom of the login page or by calling our Help Desk at 1-440-347-2212 (USA) to request that your account be deleted.

  • How can I view my information from a different computer?

    You can access myLubrizol.com from any computer connected to the Internet.

  • Can I share an account with somebody else?

    For the security of your information, we strongly advise you not to share your account (Username/Password) with other people.

Lubrizol Helpdesk: +1.440.347.2212